No Post? Here's a number to call

December 16, 2010HBM

Hats off to Kay McPherson for tracking down a phone number that seems to make a difference: she called it, then her post turned up. It might work for you.

Ring the number and report your problems

I agree with Dan Woollett. The postal service in Beltinge is just not happening at the moment. For the last two weeks I have used the Royal Mail customer services line to lodge a fail-to-deliver complaint. Then my post arrives two days later. Both times they claim no one else has had the same problem.

Please encourage your readers to phone 08457 740740 and report when post does not come as this new system is just not good service. If this trial area does not make its voice heard then the country will suffer in the future.

HB Gazette letters, 16th December 2010

Well, there you have it, dear readers - the future of the country is in our hands. It's your patriotic duty to complain, so now you know that you have the unimpeachable moral high ground, get cracking!

Herne Bay Matters home page

categories Herne Bay
tags Fail, Postal

3rd Class Post

December 16, 2010HBM

At last, we have something that looks like an explanation for our local postal service falling apart. One of my many tireless and diligent spies has been out and about quizzing the foot-soldiers of the Postal Empire, and has managed to winkle out some worthwhile information. As many people had been suspecting for a while, we have fallen foul of progress, in particular the Post Office's evidently bonkers notion of "four wheels good, two wheels bad".

Sent: Monday, December 13, 2010 8:33 PM

To: hernebaygazette@thekmgroup.co.uk

Subject: Mail deliveries in Herne Bay

I read with interest the letter in last weeks Gazette "What is happening to our Post deliveries", as I and a considerable number of others in Herne Bay have been having similar problems since mid-November (before the snow & ice). I have on a number of occasions been to the Sorting Office to enquire if there was a problem as my and my neighbours deliveries had dropped from daily to what appears to be every 4 days, when we receive a larger than normal delivery.

Each time the answer has been that there was no problem and the mail was being sent out as normal. However, one postman I asked did give me a sensible answer. Namely, that the problems have arisen since the Royal Mail stopped using Bicycles and moved to the current “Trolley” system. It appears that there are not sufficient vehicles to ferry the postman, their trolleys and the mail to all the required locations and as such a sort of rota system is in operation.

The response from the post-person seems logical and does explain the lack of deliveries. If this is the case, why will not the local sorting office tell us what is happening and what they are doing to correct the matter. Or is this yet another way of justifying the potential move to Canterbury. And on a matter of principle, if they cannot deliver to the Service Levels, why do they continue to accept first & second class mail only to deliver a third world service?

Regards
A.W. – Herne Bay

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